Shipping & Delivery Information
At Sologino, we take pride in delivering every order with care, accuracy, and reliability. From the moment you place your order to the day it arrives at your doorstep, our focus is to make the delivery process clear, smooth, and worry-free.
Order Processing
Orders begin processing once payment has been successfully confirmed.
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Orders placed before 5:00 PM (Central Time, GMT-05:00) on business days (Monday–Friday) are typically processed the same day.
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Orders submitted after the cutoff time, on weekends, or on holidays will be processed on the next business day.
Estimated timelines:
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Processing (handling) time: 1–7 business days
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Shipping (transit) time: 7–14 business days, depending on location
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Total estimated delivery window: 8–21 business days
These timeframes are estimates and may vary due to external factors.
Shipping Carriers
We partner with dependable shipping providers, including USPS and trusted regional postal services, to ensure secure and timely delivery throughout the continental United States.
At this time, we do not ship to:
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Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands
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APO/FPO or military addresses
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International destinations
Shipping Rates
We offer a simple and transparent pricing model.
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Flat shipping fee: $6.99 USD per order
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The shipping cost remains the same regardless of order size, weight, or delivery location within the continental United States.
Estimated Delivery Schedule
Orders are shipped on business days only, Monday through Friday, excluding major U.S. postal holidays, including:
New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Once your order has shipped, a tracking confirmation email will be sent so you can monitor the delivery status. If you do not see the email, please check your spam or promotions folder.
Important Information
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Please review your shipping address carefully before completing checkout. Sologino is not responsible for delays or delivery issues caused by incorrect or incomplete address details.
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If a customer requests a carrier to reroute, forward, or reschedule a shipment after dispatch, Sologino cannot be held responsible for any resulting loss, theft, or damage.
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Delivery times may be affected by factors such as weather conditions, carrier delays, or periods of high shipping volume.
Contact & Support
If you have questions regarding your order or delivery status, our customer support team is happy to assist.
Email: support@sologino.com
Address: 1940 Washington Ave, Opa Locka, FL 33054, United States
Support Hours: 9:00 AM – 6:30 PM (Central Time), Monday – Friday
Phone: +1 (458) 281-9516
Order Exchanges:
Please review your size, color, and design carefully before checkout. Exchanges are not available for selection errors. You may cancel within 24 hours and reorder correctly.
Order Cancellations:
- Cancel within 24 hours of purchase for a full refund — email support@sologino.com.
- After 24 hours, orders go into production and cannot be canceled.
Returns & Refunds:
- Accepted within 30 days of delivery for items that are damaged, incorrect, or not as described.
- Items must be unused, unwashed, and in original packaging.
- Non-returnable: worn, altered, or tagless items.
Process:
Contact support@sologino.com with proof of purchase and issue details. We’ll respond within 2–3 business days with instructions.
Refunds are issued in USD within 10 business days after we receive and inspect your return.
Fees:
No restocking fee. Customers cover return shipping unless the item is defective or wrong.
Email: support@sologino.com
Address:1940 Washington Ave, Opa Locka, FL 33054, United States
Support Hours: 9:00 AM – 6:30 PM (Central Time), Monday – Friday
Phone: +1 (458) 281-9516
Payment Method
We currently accept all payments via PayPal, allowing you to pay safely using your PayPal balance, debit card, or credit card. All transactions are processed in U.S. Dollars (USD).
How to Place an Order
- Select the product you wish to purchase.
- Click “Add to Cart.”
- Enter your billing and shipping information.
- Proceed to PayPal Checkout to complete your payment.
- Once your order is placed, please wait for processing and an email confirmation with your order details.
Refund Policy
Refunds are only available in the following cases:
- The product arrives defective or damaged
- The shipping time exceeds the estimated delivery period stated in our Shipping Policy.
All refunds are issued back to your original PayPal account after verification.
