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Return to shopFAQs
A: Our payment process is designed to be simple and secure. Once you have added the desired product to your cart, click the cart icon in the top right corner of the page. Review your selections, adjust quantities if necessary, and then click “Proceed to Checkout.” Follow the guided steps to enter your shipping information, select a shipping method, and select your payment options. Double check all details before completing your purchase to ensure everything is correct.
A: During checkout, you’ll be prompted to enter your shipping address, billing address, and contact information. Ensure that all details are accurate to avoid any delays in processing your order. Our website uses secure encryption technology to protect your personal information. If you have an account with us, you can save your details for quicker checkout in the future.
A: We strive to provide flexible payment options to accommodate our diverse customer base. Currently, we accept major credit cards such as Visa and Mastercard, as well as PayPal and Stripe. These options ensure that your payment information is handled securely. If you encounter any issues during payment, please contact our customer support for assistance.
A: We understand that sometimes changes are necessary. If you need to modify or cancel your order, please contact our customer support team as soon as possible. While we cannot guarantee changes after an order is confirmed, we will do our best to accommodate your request. Please note that orders already processed for shipment cannot be altered or canceled.
A: After your order is dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. Use this information to monitor the status of your shipment in real-time. If you encounter any issues or have questions about your delivery, our customer support team is here to help.
A: We want you to be completely satisfied with your purchase. If you need to return an item, we offer a hassle-free return policy within a specified period. Please visit our “Returns Policy” page for detailed information on eligibility criteria, the return process, and instructions. Items must be returned in their original condition and packaging. Once we receive and inspect the returned item, we will process your refund or exchange promptly.
A: Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us through the “Contact Us” page on our website or by emailing us directly at support@sologino.com. We aim to respond to all inquiries within 24 hours. For immediate assistance, you can also use our live chat feature available during business hours.
A: We apologize if you receive a damaged item. To resolve this issue promptly, please contact our customer support team immediately. Provide your order details and attach a photo of the damaged item. We will assess the situation and offer a suitable resolution, such as a replacement or a refund. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with loopup.
Shopping Information
Q: How do I find a product?
A: Use the search bar at the top of any page or browse by category from our main menu.
Q: Can I save products for later?
A: Yes. Click “Add to Wishlist” on any product page to save items you love. You can access your wishlist anytime under My Account → Wishlist.
Q: How do I know if a product is in stock?
A:
- In Stock: You’ll see an “Add to Cart” button.
- Out of Stock: You can sign up to receive an email when it’s restocked.
Q: Do I need an account to order?
A: You can check out as a guest or create an account. Having an account lets you track your orders, manage addresses, and enjoy exclusive offers.
Payment Information
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.
Q: Is my payment information secure?
A: Yes. Sologino uses SSL encryption and complies with industry security standards to ensure safe transactions.
Q: Can I use a discount or coupon code?
A: Absolutely! Enter your code in the “Coupon / Gift Card” field during checkout and click Apply.
Q: My payment failed—what should I do?
A: Check your card details or try another payment method. If issues persist, email us at support@sologino.com and our team will assist promptly.
Order, Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for most items in new, unused condition with original packaging. Please review our Return Policy for details.
Q: How do I return an item?
A:
- Contact our support team via support@sologino.com to start your return.
- We’ll send you return instructions and a prepaid label if eligible.
- Pack your item securely and ship it back.
Q: Who pays for return shipping?
A: Return shipping is free for defective, damaged, or incorrect items. For other returns, customers may be responsible for postage.
Q: Can I exchange an item?
A: Yes, you can request an exchange within 30 days of delivery. Exchanges are free for eligible items (such as size or color changes).
Refunds
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive and inspect your returned item. You’ll get an email confirmation once your refund is issued.
Q: How will I be refunded?
A: Refunds are credited back to your original payment method in U.S. Dollars (USD).
Q: Can I cancel or change my order?
A: Yes, within 24 hours of placing your order. After that, orders are sent to production and cannot be changed or canceled. Please email support@sologino.com immediately for assistance.