Cancel/ Change Order

Order Adjustment and Address Verification Policy

At sologino.com, we understand that plans can change. That’s why we provide a 12-hour window from the time your order is placed to request cancellations or modifications. This ensures a flexible and smooth shopping experience.

Order Cancellations or Modifications (Within 12 Hours)

If you need to cancel or update your order, you can do so easily within 12 hours of purchase. Simply visit our Contact Us page, submit a support ticket, or reach out directly through sologino.com. Our customer care team will assist you promptly to make the necessary adjustments.

After 12 Hours

Please note that once the 12-hour period has passed, your order will enter processing and production. At that point, we’re unable to make any further changes or cancellations. We appreciate your understanding and cooperation in this matter.

Address Accuracy

To ensure successful delivery, it’s essential that you double-check your shipping details before confirming your order. The accuracy of your address is the customer’s responsibility, so please review all information carefully.

Address Issues and Non-Delivery

Sologino cannot be held responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout. We recommend verifying your details to avoid delays or non-delivery situations.

Need Help?

Our Customer Support Team is always ready to help with any questions or concerns regarding your order. Don’t hesitate to reach out to us via sologino.com. Your satisfaction is our top priority, and we’re committed to making every shopping experience as smooth and reliable as possible.

Thank you for choosing sologino.com — we look forward to serving you with care, precision, and professionalism.