Return Policy

Return Eligibility:
We accept returns for defective and non-defective items in original condition and packaging. Slightly used products may be accepted if still in good condition.

Return Period:
Returns must be requested within 30 days of delivery. After this period, items are no longer eligible.

Return Method:
Returns are accepted by mail only. A prepaid return label is provided to make the process simple.

Exchanges:
Customers can request exchanges for eligible items (size or color) by contacting our support team before sending items back.

Fees:
No restocking fees or hidden charges. Customers are only responsible for return shipping unless the product is defective or incorrect.

Refund Process:
Refunds are processed in USD within 10 business days after the item is received and inspected.

How to Start a Return:
Email support@sologino.com

 or contact us through our Contact Us page before shipping any item back.

Customer Priority:
Your satisfaction matters most. We’re here to assist with every step of your return or exchange.

If you have any questions about your order or shipping status, our support team is here to assist you promptly.

Email: support@sologino.com
Address: 1940 Washington Ave, Opa Locka, FL 33054, United States
Support Hours: 9:00 AM – 6:30 PM (Central Time), Monday – Friday
Phone: +1 (458) 281-9516